Area Transportation Authority of North Central Pennsylvania
Título VI de la ley de Derechos Civiles de 1964
Declaración de Política
ATA Title VI - Statement of Policy
La autoridad del transporte de la zona de North Central Pa asegura el pleno cumplimiento con el Título VI de la Ley de Derechos Civiles de 1964, según enmendada y sus estatutos relacionados. Ninguna persona sea excluida de participar en, negó los beneficios de sus servicios, ni quede sujeto a la discriminación por motivos de raza, color u origen nacional, según lo dispuesto en el Título VI de la Ley de Derechos Civiles de 1964, según enmendada.
Para obtener más información sobre el título VI Programa, visite la sección de 'Información Útil' de la Página Web de la ATA en RideATA.com o póngase en contacto con Coletta Corioso, en 814-965-2111, ext 1220.
Cualquier persona que cree que él o ella ha sido discriminado ilegalmente, puede presentar una queja formal ante la Autoridad de Transporte del Área Norte Pennsylvania central dentro de los 180 días siguientes a la fecha del supuesto incidente.
Para obtener más información con respecto a las quejas de derechos civiles, por favor, póngase en contacto con:
Departamento de Servicio al Cliente
Area Transportation Authority of North Central Pennsylvania
44 Transportation Center
Johnsonburg, Pa 1584
866-282-4968
El formulario de queja y las instrucciones sobre cómo presentar una queja también están disponibles en línea en www.rideATA.com
Si necesita ayuda, por favor, póngase en contacto con Servicio al Cliente al 866‑282‑4968.
Title VI of the Civil Rights Act
A Race, Color & National Origin Anti-Discrimination Law
Area Transportation Authority of North Central Pennsylvania
Title VI of the Civil Rights Act
A Race, Color & National Origin Anti-Discrimination Law
ATA Complaint Procedure
The Area Transportation Authority of North Central Pennsylvania (ATA) assures full compliance with Title VI of the Civil Rights Act of 1964, as amended and its related statutes. No person is excluded from participation in, denied the benefits of its services, or otherwise subjected to discrimination on the grounds of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.
If you believe you have been excluded from participation in, denied benefits of, or have been subjected to discrimination based on race, color or national origin under ATA’s public transportation services, you may file a written complaint with the Chief Executive Officer (CEO) within 180 days of the date of the alleged discrimination. Please send the complaint to the Customer Service Department:
Customer Service Department
Area Transportation Authority of North Central Pennsylvania
44 Transportation Center
Johnsonburg, Pa 15845-2012
866-282-4968
The complaint form is available online here or by calling Customer Service. If you require any assistance in completing this form, please contact Customer Service at 866-282-4968.
All complaints shall be investigated by the Authority in a prompt manner. All reasonable measures will be undertaken to preserve information which is confidential. A written response shall be issued by the CEO within 15 days of the completion of an investigation.
If you have limited English proficiency, our Customer Service Department can arrange for language translation services while you are on the phone to assist with your complaint.
Complaints alleging discrimination pertaining to race, color or national origin, may also be filed with the Federal Transit Administration, no later than 180 days after the date of the alleged discrimination, at this address:
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue, SE
Washington, DC 20590
Título VI de la ley de Derechos Civiles de 1964
Helpful Links on RideATA.com
ATA Title VI Compliance Poster
ATA Title VI Statement of Policy
ATA Title VI - Complaint Form - ONLINE
ATA Title VI Complaint Form - INTERACTIVE PDF
Area Transportation Authority of North Central Pennsylvania
Title VI of the Civil Rights Act
A Race, Color & National Origin Anti-Discrimination Law
ATA Statement of Policy
The Area Transportation Authority of North Central Pa assures full compliance with Title VI of the Civil Rights Act of 1964, as amended and its related statutes. No person is excluded from participation in, denied the benefits of its services, or otherwise subjected to discrimination on the grounds of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.
For more information about the Title VI Program, please visit the ‘Helpful Information’ section of the ATA website at RideATA.com, or contact Coletta Corioso, at 814-965-2111, ext 1220.
Any person who believes that he or she has been unlawfully discriminated against may file a formal complaint with the Area Transportation Authority of North Central Pennsylvania within 180 days following the date of the alleged incident.
For more information regarding Civil Rights Complaints, please contact:
Customer Service Department
Area Transportation Authority of North Central Pennsylvania
44 Transportation Center
Johnsonburg, Pa 15845-2102
866-282-4968
The ATA Title VI Complaint Form and instructions on how to file a complaint are also available here.
If you require any assistance, please contact Customer Service at 866-282-4968.
Declaración de Política Título VI de la ley de Derechos Civiles de 1964
Helpful Links on RideATA.com
ATA Title VI Compliance Poster
ATA Title VI - How to File a Complaint
ATA Employees meet with Bob Mecca - Executive Director of LIFT on April 14th
FOR IMMEDIATE RELEASE
April 14, 2016
DOWNLOAD FULL NEWS RELEASE HERE
DOWNLOAD FULL RES NEWS PHOTO HERE
ATA NEWS RELEASE: ATA Employees meet with Bob Mecca - Executive Director of LIFT on April 14th
JOHNSONBURG PA – Bob Mecca, the Executive Director of Life and Independence for Today joined ATA employees at the Johnsonburg HQ, Maintenance and Mobility Center on April 14th to accept an employee contribution to LIFT. The funds were raised in a series of lunchtime events in recent weeks from among ATA employees who work in the HQ facility.
“In the past we have helped LIFT raise funds supporting their successful emergency ramp project and LIFT’s Disability and Aging Expo. This time we have left it to Bob and his team at LIFT to decide where this contribution should be used,” said one ATA organizer. ‘He’s indicated that the money will go toward one of its key services called Nursing Home Transition for Persons under the age of 60.”
According to the new LIFT website
“Nursing Home Transition (NHT) is a process of assisting and empowering residents who want to move from a a nursing facility back to a home of their choice in the community Through the Nursing Home Transition Program, our agency assists consumers under the age of 60. Life and Independence for Today also provides outreach and education to residents, nursing facility staff, families, and community members so that consumers have the necessary information to make well-informed decisions about their transition. Through this program, we also connect residents to the services and resources that have been identified and that the consumer has chosen as needed supports for living in the community. We also advocate for residents to ensure transition plans meet individual needs, while empowering residents to direct their own transition If you would like to find out if you or a loved one is eligible for our Nursing Home Transition Program, call Life and Independence for Today at 1-800-341-5438, or contact via email at This email address is being protected from spambots. You need JavaScript enabled to view it.”
ATA is observing its 40th Anniversary Year in 2016. The six county transportation agency was formed in 1976. The transit authority and LIFT share the same geographic service area and coordinate many activities for the disabled and joint advocacy for ADA, now in its 26th year.
# # #
Life and Independence for Today (LIFT) is a Center for Independent Living located in St. Marys, PA. We are a non-profit organization that serves people with disabilities in Elk, Cameron, McKean, Jefferson, Clearfield, and Potter Counties.
ATA is a six county regional transportation authority with headquarters in Johnsonburg PA, support facilities in Bradford and DuBois and transit centers operating in St. Marys and Punxsutawney.
CAPTION for ATA PHOTO – John Lacny
ATA Headquarters – Johnsonburg April 14, 2016
Debby Smith, Michelle Woodcock, Debbie Addeo, Valerie King, Kristine Gelsick, Dessa Chittester, Coletta Corioso, Michael Agosti, Rick Viglione, Michael Imbrogno, Bob Mecca, Rich Ross, Charlie Shilk, Mike Trunzo, John Schloder, Geno Ferrari
Click on Photo to Open Full Resolution Version
CONTACT:
John Lacny
Director, Marketing and Communication ATA
814.965.1217 This email address is being protected from spambots. You need JavaScript enabled to view it.
ATA ADA Complementary Paratransit Service
In accordance with Americans with Disabilities Act (ADA), ATA provides ADA complementary paratransit service for passengers unable to utilize ATA’s fixed route system.If needed, the driver may provide door to door assistance. All of ATA’s public transit fleet vehicles are accessible. Personal care attendants are able to accompany any ATA passenger that requires additional assistance at no cost.
Passengers wishing to utilize the ADA complementary paratransit service must be certified in accordance with the Americans with Disabilities Act (ADA). To request information about ADA certification or to apply for the any of the transportation programs, please contact the ATA Customer Service department at 1-866-282-4968 weekdays from 8:00 am to 4:00 pm.
Service Area and Hours
ADA complementary paratransit service is available to passengers certified in accordance with the ADA
and within a three-quarter of a mile corridor of fixed routes operating in Bradford, Clarion, Clearfield, DuBois, Reynoldsville and Punxsutawney. Please refer to the links below for ATA schedules and operating times:
- 322x Reynoldsville DuBois
- Bradford Red
- Bradford Blue
- Bradford White
- Bradford-Smethport
- Clarion Mall Loop
- Clarion Campus Loop
- Clearfield Red
- Clearfield Blue
- Clearfield White
- DuBois Purple
- DuBois Blue
- DuBois Red
- Mid-Day Mountain Loop
- Punxsutawney-DuBois
- Punxsutawney Shadow
Fare
A qualified individual will not pay greater than two times the comparable fixed route fare.
Application for ATA Transportation
A print applicaiton for all ATA transportation is available for download. You can call ATA Customer Service (1-866-282-4968) to request that a print application be mailed to you. Or you may forward by mail or email a completed PDF application. The application is interactive and easy to complete.
Click to download ATA print application.
Reserving a Ride
To request ride reservations please contact the ATA Call Center at 1-866-743-3282 during the hours of 8:00 am to 4:30 pm. ATA accepts ride reservations up to two (2) weeks prior to the requested trip date. ADA ride reservations are accepted during the hours of 8:00 am to 4:30 pm seven days a week, including holidays. ADA ride reservations must be made one day prior to the requested trip date.
Wheelchairs and Other Mobility Devices
The ADA defines a wheelchair as “a mobility aid belonging to any class of three- or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered.”
ATA will accommodate any mobility device as long as the combined weight is within the actual dimensions and design load of the vehicle.
ATA may decline to carry a wheelchair/occupant if the combined weight exceeds that of the lift specifications or if carriage of the wheelchair is demonstrated to be inconsistent with legitimate safety requirements.
In addition to wheelchairs, passengers may utilize other mobility devices such as canes or walkers on ATA vehicles.
Service Animals
ADA regulations define a service animal as any animal individually trained to provide assistance to an individual with a disability. ATA welcomes service animals meeting the requirements below:
- Service animals must be clean and well-groomed.
- Service animals should be leashed and under the owner’s control.
- Service animals are expected to sit on the floor of the vehicle.
- Animals that display disruptive or threatening behavior will not be allowed
Reasonable Modification/Accomodations for Individuals with Disabilities
ATA will make reasonable modifications to its policies, practices, or procedures when requested to do so by individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability.
Requests for accommodations will be considered on a case-by-case basis and may be denied if:
• Granting the request would fundamentally alter the nature of the authority’s service, programs, or activities;
• Granting the request could create a direct threat to the health or safety of others;
• Without such modification, the individual with a disability is otherwise able to fully use the authority’s services, programs, or activities for their intended purpose.
Process for Requesting Modifications/Accommodations for Individuals with Disabilities
Requests for modifications of the authority’s policies, practices, or procedures to accommodate an individual with a disability may be made either in advance or at the time of the transportation service. The authority is best able to address and accommodate a request when it is made in advance. The process for making a request is as follows:
Advance Requests:
When making a request, please thoroughly describe:
- What is needed in order to use the service?
- Why this accommodation is necessary?
Authority staff will review the request, and make every effort to communicate in advance whether or not the requested modification can be made.
If the modification is not made, the authority will provide the reason for the denial of the request. Requests may be denied on one or more of the following grounds:
- Granting the request would fundamentally alter the nature of the authority’s service, programs, or activities;
- Granting the request could create a direct threat to the health or safety of others;
- Without such modification, the individual with a disability is otherwise able to fully use the authority’s services, programs, or activities for their intended purpose.
Requests may be made through the ATA Customer Service department via telephone at 866-282-4968, via email at This email address is being protected from spambots. You need JavaScript enabled to view it., or via mail using the Request for Reasonable Accommodation form sent to:
ATA CUSTOMER SERVICE
44 TRANSPORTATION CENTER
JOHNSONBURG PA 15845-2102
Same Day Requests:
When a request for modification cannot be made in advance, a request may be made on the same day, or during service.
- The request should be made to the operator of the ATA vehicle.
Please describe in detail:
- What is needed in order to use the service?
- Why this accommodation is necessary?
Operators may grant a request if it is reasonable and meets the requirements of the authority’s policy.
If an operator is unsure if the request should be granted or declined, she/he is required to consult with the dispatch office to receive direction. Requests may be denied on the following grounds:
- Granting the request would fundamentally alter the nature of the authority’s service, programs, or activities;
- Granting the request could create a direct threat to the health or safety of others;
- Without such modification, the individual with a disability is otherwise able to fully use the authority’s services, programs, or activities for their intended purpose.
A vehicle operator’s availability to provide an accommodation may be quite limited when he/she is providing service, and if the request would require extended consideration and attention, the request may not be accommodated immediately, in which case the passenger will be encouraged to submit a written request for consideration on future trips.
The authority’s ability to accommodate the requested modifications may vary by route, day of travel, time of day, or other circumstances.
Process for Appealing a Denied Request for Modifications/Accommodations for Individuals with Disabilities
If a passenger wishes to appeal the authority’s denial of a request for accommodations, contact information is as follows:
ATA CHIEF OPERATING OFFICER
44 TRANSPORTATION CENTER
JOHNSONBURG PA 15845-2102
Phone: 814-965-2111
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Process for Filing a Complaint
ATA will ensure the non-discriminatory provision of transportation service to individuals with disabilities. ATA shall not, on the basis of disability, deny to any individual with a disability the opportunity to use the authority’s transportation service for the general public, if the individual is capable of using that service.
ATA may refuse to provide service to any individual that does not comply with ATA’s General Rules of Ridership Policy.
Complaints regarding alleged discrimination because of disability or accommodations for persons with disabilities may be made through the ATA Customer Service at 866-282-4968, via email at This email address is being protected from spambots. You need JavaScript enabled to view it., or via mail using the ADA Complaint form sent to:
ATA CUSTOMER SERVICE
44 TRANSPORTATION CENTER
JOHNSONBURG PA 15845-2102
Phone: 1-866-282-4968
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Americans with Disabilities Act (ADA)
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